SARAL

12SARALDistrict Administration Raipur · Government of Chhattisgarh2025

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SARAL,shortforSimplifiedAccesstoRaipur'sAdministrativeLinks,isanintegrateddigitalgovernanceportalbuiltfortheDistrictAdministrationRaipurundertheGovernmentofChhattisgarh.Theplatformgivescitizensonetransparent,centralized,andcitizen-friendlyaccesslayerforgovernmentdepartments,publicwelfareschemes,careerandemploymentinformation,welfareassistanceprograms,galleriesofpublicinitiatives,industrialpolicyresources,andgrievancesubmission.Ratherthanforcingcitizenstonavigatefragmentedgovernmentchannels,SARALconsolidatestheseservicesintooneguided,searchable,andup-to-datedigitalexperience.

The challenge

Brief · 01

The underlying problem was fragmentation. Information about departments, schemes, welfare initiatives, recruitment opportunities, policy documents, and citizen complaint channels typically lives across disconnected sites, PDFs, notices, and offices. For a citizen, especially from rural or semi-urban contexts, this creates friction, misinformation, and repeated physical visits. SARAL had to solve for discoverability, structured scheme detail presentation, filterable career navigation, welfare-program accessibility, grievance intake, and trust-building at district scale while still feeling simple enough for non-technical citizens to use.

The solution

Brief · 02

I shaped SARAL as a unified GovTech portal with distinct but interconnected product modules. The Departments section aggregates active departments and drills down into scheme-specific details such as benefits, eligibility, process, and contacts. The Career section introduces an interactive education-pathway engine with filters, detailed exam pages, and long-horizon pathfinding for students. Saksham turns welfare discovery into a structured scheme catalog, while Gallery provides visual context for public initiatives. Industrial Policy sections surface state policy resources and sector-wise subsidy calculators, and Grievance Redressal gives citizens a direct complaint channel backed by emergency contact visibility. The result is a one-stop district governance interface that compresses administrative complexity into a citizen-readable system.

Milestones

From early concepts through validation and iteration.

Mapped the major citizen
facing needs of Raipur district into a modular information architecture instead of one monolithic content dump.
Built the home experience to establish trust immediately through district branding, leadership context, flagship initiatives, and governance
at — a — glance statistics.
Designed the Departments module to expose structured department cards, scheme counts, official websites, phone numbers, addresses, update timestamps, and deep
link details.
Developed the Career system with education
level filters, exam cards, domain metadata, detailed exam pages, and an interactive graph for pathway exploration.
Structured Saksham as a welfare discovery layer where users can browse state and central assistance schemes with benefits, eligibility, updates, and contact points.
Integrated auxiliary but high
value public — service modules including Gallery, Industrial Policy resources, sector subsidy calculators, and a grievance submission form with emergency contacts.
Deployed the platform to the public domain for district
scale use and positioned it as an inclusive digital governance access point.

03 / Outcomes

Centralized district governance information into a single citizen-facing portal.
Enabled discovery of 17 departments and 144 linked schemes through one interface.
Created a long-form career exploration engine with 35 education levels, 76 pathways, 25 goals, and 50 entrance-exam contexts.
Made welfare support easier to access through 26 Saksham initiatives and detailed scheme cards.
Added direct grievance submission and emergency contact visibility for higher public-service responsiveness.
Improved digital transparency by surfacing official links, update dates, contacts, and structured scheme details instead of opaque notices.
Delivered a scalable district portal foundation that can continue expanding across public-service categories.

Client / Partner

District Administration Raipur

Raipur, Chhattisgarh, IndiaGovTech · Citizen Services · Digital Governance

The district administration needed a public-facing digital layer that could simplify access to departments, welfare programs, employment guidance, and grievance systems for citizens across Raipur. SARAL serves as that unified interface, with development aligned to public-service usability and district governance transparency.

By the Numbers

Impact at a glance

Departments

Government departments made browseable through structured cards and scheme-level drill-down.

144

Schemes

Department-linked schemes accessible with detailed citizen-friendly information.

Saksham Initiatives

Welfare and assistance programs organized under the Saksham support layer.

Education Levels

Current education nodes supported by the interactive career-pathway engine.

Pathways Available

Longitudinal academic and career pathway combinations exposed through the portal.

Entrance Exams

Career section contexts covering competitive exams and structured opportunity exploration.

100+

Services Digitized

SARAL positions Raipur as a digitally integrated district-level governance experience.

2,160,876

Population Context

District-scale governance information presented with public demographic context.

Stakeholders

Everyone on one channel

Citizens of Raipur

Primary users who need simple, trustworthy, and up-to-date access to government services, schemes, and complaint channels.

District Administration

Provides institutional content, department visibility, and governance transparency through a unified access layer.

Government Departments

Surface their schemes, contact information, official links, and updates through structured department pages.

Students & Job Seekers

Use the Career module to navigate exams, educational paths, and employment opportunities.

Welfare Beneficiaries

Discover support schemes in Saksham with clear benefits, eligibility, and application information.

Policy & Industry Users

Access industrial policy summaries and sector-wise subsidy calculators.

Public-Service Operators

Receive and act on grievances while maintaining a visible complaint intake channel.

Core Capabilities

What it does

01 / Feature

Unified Government Department Directory

Browse active departments with scheme counts, official websites, phone numbers, addresses, and freshness metadata.

02 / Feature

Scheme Detail Pages

Each scheme can expose objectives, eligibility, benefits, process, and contact details in a structured format.

03 / Feature

Interactive Career Engine

Education-level filters, career domains, exam cards, and an interactive pathway graph guide users through future options.

04 / Feature

Exam Deep-Dive Views

Career detail pages present overview, eligibility, exam pattern, education nodes, and domain alignment.

05 / Feature

Saksham Welfare Discovery

Curated support programs and financial-assistance schemes from state and central government sources.

06 / Feature

Visual Governance Gallery

Image-led storytelling around schemes, milestones, community outreach, and welfare activity.

07 / Feature

Industrial Policy Resource Hub

Policy visuals, downloadable guidance, and sector subsidy calculators for business and policy stakeholders.

08 / Feature

Grievance Submission Module

Direct complaint form for concerns, feedback, and suggestions tied to government services and digital access.

09 / Feature

Emergency Contact Visibility

Key emergency numbers surfaced inside the grievance section for practical citizen support.

10 / Feature

Bilingual-Ready Interface

Language toggle pattern helps widen accessibility across diverse citizen groups.

The Workflow

Step by step

01
Citizen Lands on Portal
SARAL introduces the district portal, leadership context, flagship initiatives, and Raipur-at-a-glance statistics.
02
Choose a Need
Users navigate into Departments, Career, Saksham, Gallery, Industrial Policy, or Grievance depending on their objective.
03
Browse Structured Content
Modules expose cards, filters, counts, and metadata so users can find the correct public-service entry quickly.
04
Drill Into Details
Schemes, exams, or policy sectors expand into detailed views with benefits, eligibility, links, and contacts.
05
Take Action
Citizens can follow official links, review processes, use subsidy calculators, or decide next administrative steps.
06
Raise Grievance if Needed
If services are unclear or unresolved, users can submit a grievance directly from the portal.

See it in action

Main Demo

Alternate Video 1

Work in detail

01 // Exhibit

SARAL Home Hero

Landing section introducing SARAL as one platform for all citizens, with district branding, public leadership context, and flagship initiatives.

02 // Exhibit

District At a Glance

Public district metrics including area, population, literacy, villages, blocks, gram panchayats, urban bodies, police stations, and assembly constituencies.

03 // Exhibit

About SARAL

Mission-oriented explanation of the portal as a unified digital governance interface for service access, welfare tracking, and administrative trust-building.

04 // Exhibit

Departments Overview

Departments section introducing the scale of the portal with 17 departments and 144 schemes available for exploration.

05 // Exhibit

Department Cards

Department listings combine scheme counts, phone numbers, official websites, addresses, update dates, and direct actions to view schemes.

06 // Exhibit

Career Module Hero

Career overview presenting education pathways, entrance exams, career goals, and future-planning as a structured public guidance service.

07 // Exhibit

Career Cards

Filterable career entries with education tags, domain tags, summaries, and exam-type context to help users discover relevant opportunities.

08 // Exhibit

Career Detail Page

Detailed exam and pathway view with domain classification, current education nodes, overview, eligibility criteria, and exam pattern.

09 // Exhibit

Interactive Education Pathways

Graph-based educational-pathway explorer with filters, zoom controls, legend, and node-based pathway navigation.

010 // Exhibit

Saksham Welfare Layer

Dedicated welfare gateway that organizes assistance initiatives for citizens under one discoverable module.

011 // Exhibit

Saksham Scheme Cards

Active scheme cards showing update dates, key benefits, contact information, and call-to-action pathways for full details.

012 // Exhibit

Governance Gallery

Visual storytelling grid that documents welfare initiatives, milestones, and government-community outreach activity.

013 // Exhibit

Industrial Policy Overview

Public-facing section for the Chhattisgarh New Industrial Development Policy with visual scanning and document access guidance.

014 // Exhibit

Sector Subsidy Calculators & Footer

Sector-wise subsidy calculator entry points combined with portal footer, quick links, and CHiPS/IIT Bhilai contact context.

015 // Exhibit

Grievance Redressal

Citizen grievance form paired with emergency contacts, giving the portal a direct accountability and support channel.

A closer look

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